Returns Policy

FOR ALL ENQUIRIES

PLEASE CALL US ON: 01482 840054,
WE ARE OPEN FROM 10AM-6PM Mon to Fri.

EXCHANGES AND RETURNS

We understand that from time to time you may want to return or exchange an item if you are not completely satisfied with it. You have a right to return Goods to us within 14 days of delivery of the Goods to you. Clothes should be returned unworn; in perfect condition with labels intact. Accessories should also be sealed in original packaging and un-used. For customers who are returning shoes we can only accept shoes that are in perfect, as new condition and have only be tried on around the house (again with full packaging and labels intact). We appreciate that you will need to try footwear on and walk around the house but please ensure you do not walk outside in them as we are unable to refund if there are signs of wear.

A returns form is sent out with each delivery (please complete it stating the reason you wish to return the item). Please send unwanted goods back to us at our returns address:

Foot-Well
Returns Department
Unit 2, Omega House
Dunswell Rd
Cottingham
East Yorkshire
HU16 4JT

Please go to the Post Office to return the item (obtaining insurance for items over £30) and ask for a free certificate of posting (as proof that you have sent the package. Goods must be adequately packaged. If the item is over £100, for your own peace of mind you may wish to use a traceable and insured postal service, similar to the sort we use to send the products to you, such as Parcel Force. We cannot refund any item until we receive it and inspect it at the correct postal address.

In the case of damaged items please ensure that these are returned to the address above within 14 days with your completed returns slip. For faulty items please return to us at the address above as soon as you become aware of the fault. If you no longer have your returns form, please print out a copy of your mail confirmation you received when purchasing. For goods that are either damaged or faulty, Foot-Well will offer you a replacement or a full refund (whichever you prefer) and you will be reimbursed for your postage costs. We will provide your refund as soon as possible (but please allow 14 days).