Privacy Policy

Foot-Well is committed to preserving the privacy of all visitors to foot-well.co.uk. We have developed this privacy policy in order to safeguard the privacy of your data whilst providing a personalised and quality service. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering for our newsletter or placing an order on our web site, you consent to the collection, use and transfer of your information under the terms of this policy.

This privacy policy applies to all "personal data" as defined in the Data Protection Act 1998. In this privacy policy, we also refer to personal data as "data", "information" or "personal information"

1. INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on foot-well.co.uk you may be asked to provide personal information about yourself (such as :

1. Your name;
2. Your address;
3. Your email address;
4. Your credit or debit card number and the card expiry date (when you purchase goods or services through our site)

If you contact us for any reason, we may retain copies of any letters or emails, and may record written details of any telephone conversations with you. We will not make any audio recording of telephone conversations. We may also collect information about your usage of our website.

2. USE OF YOUR INFORMATION

We may use information held about you for the following purposes:

1. Providing goods and services offered through our website.
2. Processing your orders and supplying goods to you.
3. Responding to queries from you.
4. Sending you information about products and services provided by us and our sister business La Manga Escapes that we think may interest you.
   
5. Conducting market research surveys.
6. Running competitions.
7. Building up marketing profiles (where your data is used anonymously).

Your information will enable us to provide you with access to all parts of our site and to supply the goods or services requested. It will also enable us to bill you and to contact you concerning your orders.

3. MARKETING

We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. We will only use information collected on this website for direct marketing purposes, if you give us consent to do so. Where you have consented to Foot-Well, other businesses owned by Foot-Well or carefully-selected third parties, the latter may apply occasionally concerning products and services which may be of interest to you. Contact may be by email, post, telephone or fax. We may use information held about you for the purposes of analysing how our services are used and how we may improve our services in future. Any information we use will be converted into a form in which we cannot identify you, and will be kept strictly confidential.

If you do not wish for us to contact you or receive any information, please let us know.

Unless you indicate to the contrary, you are deemed willing to consent to the use of your personal information in the manner outlined above.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

 

4. DISCLOSURES

We will not pass your information to any third party except:

To any company or individual we engage to provide functions on our behalf, such as processing credit card payments, website hosting or delivering goods to you. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes;

If we are required to disclose your information by
The police
Any regulatory or government authority
A court of law

We will inform you of any such order or request for disclosure as soon as reasonably practicable after we receive it, unless we are prohibited by law from doing so or it is not reasonably practicable to do so.

If we are requested to do so by a third party during the course of an action for the infringement of their rights which we reasonably believe to arise from your use of this website. We will inform you of any such request for disclosure as soon as reasonably practicable after we receive it, unless we are prohibited by law from doing so or it is not reasonably practicable to do so.

5. SECURITY AND DATA RETENTION

We use a number of technologies and operational procedures as security measures to protect your information from access by unauthorised persons and against unlawful processing. We will retain your information for a reasonable period or as long as the law requires.

6. COOKIES

Cookies are small pieces of text-only information that are stored by your browser on your computer’s hard drive. The information stored in cookies cannot be used by itself to identify you. We can however link this information with other personal information we hold about you (see "Information Collected", above). See below for information on ‘We use cookies to)

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of our site if cookies are disabled.

Foot-Well use cookies to :
To allow you to carry information across pages of our site and thus avoid having to re-enter information;
To allow you to maintain a shopping basket;
To allow you to access stored information
To help us recognise you as a unique visitor when you return to our website;
We do not use any "third party cookies" (cookies stored on behalf of other companies, such as advertisers)

7. TRANSMISSION OF DATA

Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access, we cannot guarantee that the information will be secure during transmission by you to this website.

If you access this website from a country outside the European Economic Area (EEA) and view personal information held by us (such as your registration details), this will involve transferring such data to the computer you are using to access the website. You should be aware that the country in which you are viewing the data may have less stringent data protection laws than countries within the EEA.

8. ACCESSING AND UPDATING

You have a right to see the information held about you and ask us to make any necessary changes (if this is inaccurate or out of date). We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. (Mark Ive seen a few companies make this £10 charge, would you or do you think it seems a bit much)

9. CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be updated within the Privacy Policy section of foot-well.co.uk and if appropriate through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Brian Ellis, Foot-Well

Unit 2, Omega House
Dunswell Rd
Cottingham
East Yorkshire
HU16 4JT

Email: brian@foot-well.com